Help Center
How can StudyHaul help?
Answers about accounts, the free diagnostic, exam licenses, billing, gifts, seat codes, and the study tools included with each exam.
Getting Started
Accounts, the free diagnostic, and choosing the right exam.
- How StudyHaul works
The diagnostic-first flow from a free account to a personalized study plan, and what unlocks at each step.
- The free diagnostic and score report
What the diagnostic covers, how long it takes, how pause and resume work, and what your score report includes.
- Choosing the right exam
How to pick between NAPLEX, MPJE, UMPJE, and CPJE preparation based on your state board's current requirements.
- What's free and what needs a license
The free account includes a diagnostic, score report, and previews. An exam license unlocks the full study plan and tools.
Account & Billing
Licenses, payments, cancellation, refunds, and account changes.
- How exam licenses work
Licenses are one-time purchases you activate when ready. What activation does, how long access lasts, and the deadlines.
- Extending or renewing a license
Add 30 days to an active license at half the base price, or renew after expiration, without losing your history.
- Refund policy
When exam licenses, extensions, and credits are refundable, how to request a refund, and how long refunds take.
- Study credits explained
What credits pay for, how you earn them from licenses and milestones, and how to buy more.
- Changing your email or password
Where to update sign-in details, and what to expect from the email confirmation step.
- Deleting your account
How account deletion works, what gets removed and when, and what it means for any remaining license time.
Gifts & Seat Codes
Gifted exam prep and school cohort access.
- Receiving gifted access
How a StudyHaul gift reaches you, how to claim it, and how long gifted access lasts.
- Using a promo code
Where to enter a promo code at checkout and how discount and trial codes behave.
- Access through your school or program
How cohort access set up by a school works for students, and what to do if yours isn't working.
Study Features
The study plan, flashcards, Practice Lab, and progress tracking.
- How the study plan works
How your plan is generated from diagnostic results, what a day contains, and how to tune it when life changes.
- Flashcards and masked recall
How StudyHaul's masked-recall cards differ from classic flashcards, how grading and spacing work, and how decks unlock.
- Practice Lab
Generate a case-based session from your own prompt. What it costs, what's in scope, and how refunds and disputes work.
- Progress checks and topic mastery
How timed progress checks target your weak domains and how StudyHaul tracks mastery per topic.
Exams & Content
Which exams StudyHaul covers and how content stays accurate.
- Which exams StudyHaul covers
Current coverage across NAPLEX, MPJE states, UMPJE, and CPJE, and how pre-order exams work.
- How content stays accurate
How StudyHaul drafts, reviews, and corrects content, and how to report something that looks wrong.
Troubleshooting & Data
Fixing common problems and understanding your data.
- Troubleshooting common issues
Fixes for the most common snags with activation, diagnostics, credits, and signing in.
- Your privacy and data
What StudyHaul tracks and doesn't, how consent choices work, and how to export or delete your data.
Still stuck?
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