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Help Center

How can StudyHaul help?

Answers about accounts, the free diagnostic, exam licenses, billing, gifts, seat codes, and the study tools included with each exam.

Getting Started

Accounts, the free diagnostic, and choosing the right exam.

  • How StudyHaul works

    Start with a free StudyHaul diagnostic, read your score report, and see when an exam license unlocks your study plan and practice tools.

  • The free diagnostic and score report

    What the diagnostic covers, how long it takes, how pause and resume work, and what your score report includes.

  • Choosing the right exam

    Find the pharmacy exam path your board requires, compare NAPLEX, MPJE, UMPJE, and CPJE, and see where USMLE Step 1 fits for medical students.

  • What's free and what needs a license

    The free account includes a diagnostic, score report, and previews. An exam license unlocks the full study plan and tools.

Account & Billing

Licenses, payments, cancellation, refunds, and account changes.

  • How exam licenses work

    Licenses are one-time purchases you activate when ready. What activation does, how long access lasts, and the deadlines.

  • Extending or renewing a license

    Add 30 days to an active license at half the base price, or renew after expiration, without losing your history.

  • Refund policy

    When exam licenses, extensions, and credits are refundable, how to request a refund, and how long refunds take.

  • Study credits explained

    See which StudyHaul activities use study credits, how licenses and milestones add credits, and where to check the cost before starting.

  • Changing your email or password

    Where to update sign-in details, and what to expect from the email confirmation step.

  • Deleting your account

    Learn how to delete your StudyHaul account, what happens to study data and unused license access, and which records may be retained.

Gifts & Seat Codes

Gifted exam prep and school cohort access.

  • Receiving gifted access

    Learn how to claim a StudyHaul exam gift, when its access window starts, and what to check if the gift email or claim link is missing.

  • Using a promo code

    Find where to enter a StudyHaul promo code at checkout, how discounts apply, and what to check when a code does not work.

  • Access through your school or program

    See how school-provided StudyHaul access works, how to claim a cohort seat, and what to check if your invite or access code fails.

Study Features

The study plan, flashcards, Practice Lab, and progress tracking.

  • How the study plan works

    How your plan is generated from diagnostic results, what a day contains, and how to tune it when life changes.

  • Flashcards and masked recall

    How StudyHaul's masked-recall cards differ from classic flashcards, how grading and spacing work, and how decks unlock.

  • Practice Lab

    Generate a case-based session from your own prompt. What it costs, what's in scope, and how refunds and disputes work.

  • Progress checks and topic mastery

    Learn how StudyHaul progress checks revisit weak areas, what a check measures, and how topic mastery changes as you practice.

Exams & Content

Which exams StudyHaul covers and how content stays accurate.

  • Which exams StudyHaul covers

    See which pharmacy and medical exams StudyHaul supports now, including NAPLEX, MPJE, UMPJE, CPJE, and USMLE Step 1, plus upcoming paths.

  • How content stays accurate

    Read how StudyHaul uses official sources, reviews exam content, updates changing rules, and handles reports of errors or outdated material.

Troubleshooting & Data

Fixing common problems and understanding your data.

  • Troubleshooting common issues

    Fixes for the most common snags with activation, diagnostics, credits, and signing in.

  • Your privacy and data

    Learn what StudyHaul records during study, how optional tracking choices work, and where to request access, export, or deletion of your data.

Still stuck?

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