Refunds follow the Terms of Service. The short version is that purchases are refundable while they're still unused, and activation is the point of no return for a license.
| Purchase | Refundable |
|---|---|
| Exam license, not yet activated | Fully refundable within 30 days of purchase |
| Exam license, activated | Non-refundable once the access window has started |
| Pre-order | Fully refundable any time before activation |
| License extension | Refundable within 30 days if the added time hasn't begun |
| Study credits | Refundable within 30 days if unspent |
Exam outcomes are never a basis for a refund. StudyHaul may make discretionary exceptions for billing errors or platform faults.
To request a refund, sign in and send a help request from Settings naming the purchase you're asking about. The request is tied to your account, so there's nothing to prove about which email you bought with. Approved refunds go back to the original payment method through Stripe and typically appear within 5 to 10 business days.
Common questions
I bought a license and changed my mind. Can I get my money back?
If you haven't activated it and it's within 30 days of purchase, yes. Once a license is activated, the access window has started and it is non-refundable.
Related help articles
- How exam licenses work
Licenses are one-time purchases you activate when ready. What activation does, how long access lasts, and the deadlines.
- Study credits explained
See which StudyHaul activities use study credits, how licenses and milestones add credits, and where to check the cost before starting.
- Deleting your account
Learn how to delete your StudyHaul account, what happens to study data and unused license access, and which records may be retained.